Privacy Policy & Terms and Conditions

General use of website

Please read our Terms and Conditions carefully before ordering any products from our website. By using our website and placing an order you are agreeing to be bound by these Terms and Conditions. If you have any questions about these Terms and Conditions, please contact us through this website’s contact form before placing an order.

Disclaimers

The information contained in this website is for general information purposes only. While Sugardough Limited endeavours to keep the information up to date and correct we do not make any representations or warranties of any kind, express or implied, about the completeness or accuracy of information, photographs, graphics, products, services or suitability or availability of the products and services. Any reliance is strictly at your own risk. Sugardough Limited takes no responsibility for and will not be liable in any respect of this website being unavailable or having technical issues. Sugardough Limited, its employees, directors or subcontractors will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. You can link from this website to other websites and social media services that Sugardough Limited has no control over and these links do not imply a recommendation or endorsement of those sites or any content available on those sites. You are prohibited from using the website or its content to infringe or violate our intellectual property rights or the intellectual property rights of others.

Ordering online

All orders on this website are subject to these Terms and Conditions. When you place an order we collect certain personal information in order for us to fulfil your request. We never sell or give your personal information to third parties. Please read our Privacy Policy for more information.

Cancellation

Your food will be freshly made to order. If you need to cancel your order we are happy for you to do so with no charge if you cancel before 12 noon three days before your delivery or collection date. We are not able to refund orders cancelled after this time. Thank you for understanding. If you wish to cancel an order within the above stated time period please call Royal Pavilion Tea by Sugardough on 07881431046. If the refund is agreed we will process any refund within 5 business days. The consumer right to change your mind within 14 days when making online purchases does not apply to perishable items, this includes any food products. We reserve the right to refuse any order you place with us or limit the quantities purchased even if the order has been confirmed on this website. Sugardough Limited will endeavour to contact you about the cancellation or quantity limitation on the next business day and will refund the cost of the products cancelled by us within 5 business days.

Availability and changes

We reserve the right to not accept an order if the product is out of stock, payment has not been authorised, error in pricing or product description, unexpected limitations on our resources which we could not reasonably plan for. We make our food by hand in our Bakery in Hove. We do our best to fulfil all orders placed and confirmed online but sometimes we may need to offer a substitution. All products are subject to availability. All sizes and measurements are approximate. Prices are subject to change without notice. We reserve the right to make minor changes to products including to the ingredients, finish and decoration. Pictures are for illustrative purposes only. While we endeavour to ensure that products look substantially the same as their pictures, products and decorations may vary. We use seasonal produce where possible and decoration and product ingredients may change in line with seasonal availability. In addition, fresh natural ingredients vary in size, colour and availability. We cannot guarantee that products will be identical to pictures nor that colours will be the same. We reserve the right to correct any errors, inaccuracies and omissions, including but not limited to price, product description, promotions, offers, availability and delivery without prior notice even where your order has been confirmed on this website.

Looking after our products

Sugardough’s food is meant to be enjoyed fresh on the day of collection. Most of our products need to be kept refrigerated. If you plan to store our products we recommend placing them in air-tight containers and refrigerating them. However, please don’t refrigerate scones just keep them in air-tight containers. If you store our products they should be consumed within 3 days. If you are not sure how best to store your order please contact Royal Pavilion Tea by Sugardough. Scones should be re-heated in a medium oven until warmed through or toasted if not eaten on the same day as collection. Scones can be frozen. Please check your freezer instructions.

Allergens

All of our products are made in a kitchen that handles nuts, gluten, dairy, egg, fish, mustard, celery, sesame seeds, sulphur dioxide (dried fruit and wine), soya milk, crustaceans and molluscs. Details of specific allergen information can be found in the description of each product. We take allergens extremely seriously however we cannot rule out that trace elements of all allergens are not present. We don’t use lupin or peanuts in our kitchen. If you have any allergens you should call and talk to our staff before ordering.

Data Use and Privacy

Sugardough gathers and uses some customer data for the purpose of managing and fulfilling orders for food and related services that the customer has requested from Sugardough. The data usually comprises the customer name, phone number and on occasion address and email address. The data is supplied by the customer directly to Sugardough either in person, through our website, over the phone, by email or through social media platforms. Sugardough only uses that data for the purposes of the relevant customer order. Sugardough does not use that data for any other purpose, nor does it ever share that information with any third party. The customer data is written down and kept in Sugardough’s day diaries for the purpose of managing and fulfilling the customer’s order; data provided to Sugardough by customers through our websites, email or through social media platforms is held on those platforms in accordance with the providers Data Protection obligations. The day diaries are Sugardough company records and are kept for a six year period.

Who we are

Sugardough Ltd company number 08545100 registered in England and Wales.

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